Mobile App Privacy Policy

1. Who we are

This Privacy Policy explains how Cambolink21 Express, a passenger transport and bus ticket booking service based in Phnom Penh, Cambodia, collects, uses, shares, and protects personal information when you use the Cambolink21 Express mobile application (the “App”). This policy applies specifically to the App and its ticket booking, account, payment, and customer-support features.

2. Information we collect

Depending on how you use the App, we may collect:

• Account details such as your name, email address, phone number, and password.
• Passenger and booking details such as passenger name, gender, trip route, travel date, seat, and ticket information.
• Payment and transaction details such as payment method, amount, transaction reference, and payment status. We do not intend to store your full card number or banking password.
• Technical and usage information such as IP address, mobile device type, operating system, app version, screens visited, and approximate activity time.
• Information you provide when you contact customer support.
• Information stored locally on your device, including authentication tokens and ticket or checkout data needed to keep you signed in and show your tickets.

3. How we use information

We use personal information to:

• Create and secure your account and authenticate you.
• Search trips, reserve seats, issue tickets, and provide customer support through the App.
• Process and verify payments, prevent fraud, and reconcile transactions.
• Send booking confirmations, ticket details, service updates, and important notices.
• Display branch and route locations and improve the reliability and performance of the App.
• Meet legal, accounting, tax, security, and dispute-resolution obligations.

4. Third-party services

We use selected third-party services to operate the App. These providers may process information under their own privacy policies and instructions from us:

• Bakong KHQR and payment providers: to generate, process, and verify payments. Payment details may be handled directly by the relevant payment provider.
• Google Maps: to display branch and route locations and provide map links when you choose to view a location.
• Microsoft Clarity: to understand usage of our digital services and improve user experience through session and interaction analytics.
• Service infrastructure providers: to host the App, APIs, and operational data securely.

We do not sell your personal information. We share it only when needed to provide a requested service, protect our users and business, comply with law, or complete a business transfer.

5. Retention and deletion

We keep personal information only for as long as necessary for the purposes described in this policy. Account and booking information is generally kept while your account is active and for the period needed to provide support, handle refunds or disputes, and meet legal, tax, and accounting requirements. Analytics and technical data may be retained for a shorter period or in aggregated form.

You may request deletion of your account and personal information by emailing info@cambolink21.com. We will review and process valid requests within 30 days. We may retain limited information when required by law, needed to complete a transaction, or necessary to resolve security, fraud, or dispute matters.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

7. Your choices and contact

You may review or update account information through the App, sign out to remove the authentication session from the device, or contact us with questions, access requests, correction requests, or deletion requests.

Contact email: info@cambolink21.com
Cambolink21 Express, St 215, No 42, Khan 7 Makara, Sangkat Mittapheab, Phnom Penh, Cambodia.

8. Changes to this policy

We may update this policy when our Services or legal requirements change. The updated version will be posted on this page with a new effective date.