Terms and Privacy Policy App


  • The purchased tickets are not refundable.
  • Passengers must be present at the boarding point at least 20 minutes before the departure time.
  • The ticket will be considered as invalid for late or no show-up by the departure time.
  • Please cooperate with our staff at the station to change seat(s) if your seat(s) must be changed during the trip.
  • Refund is not available for any issues related to the complimentary services such as pickup service, Wi-Fi, Snack, outlet, and so on.
  • The travel duration shown in this trip is estimated based on Cambolink21 Express transit experience, however it possibly takes longer depending on road condition, rainy season, etc.
  • Parents may hold infants (below 3 years old) without purchasing an additional ticket.
  • Passengers are allowed to bring one luggage and one small cabin luggage. Please note that the weight of your luggage should not exceed 20 kg for bus and 15 kg for van. Overweight bags may be subject to an additional charge.
  • Livestock, pets, weapons, illegal products and hazardous material are prohibited aboard the bus. You should not bring strong smelling food items onto the bus (like durian, etc.).

Privacy Policy App Cambolink

Cambolink APP is committed to protecting our users’ privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, Cambolink (the “App”). By using the App, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect:

We may collect and process the following types of personal information:

  • Information you provide directly to us, such as your name, email address, and any other information you choose to provide when using the App.
  • Information is collected automatically through your use of the app, such as your device information, IP address, and usage data.

2. How We Use Your Information:

We use the collected information for various purposes, including but not limited to:

  • Providing and maintaining the App.
  • Personalize your experience and improve the app’s functionality.
  • Analyzing usage patterns to enhance our services.
  • Sending you important notices, updates, and promotional materials.

3. Data Deletion Request:

If you wish to have your personal data deleted from our records, you can do it by yourself and just go to Account in our App and then click on “Delete Account”, or you can email our support email support@cambolink21.com to request to delete your account.

  • Include your name, email address, and any other relevant information to help us identify your account.
  • We may need to verify your identity before processing your request.
  • Once verified, we will promptly delete your data, except where the law requires or permits retention.

4. Security Measures:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. It is your responsibility to review this Privacy Policy periodically.

6. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@cambolink21.com.

By using the App, you consent to the terms of this Privacy Policy.

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